SOS guide for COVID-19

SOS guide for COVID-19

Part 1: Safety Planning – Released 18 MAY 2020

Includes a four-phase safety plan, implementation framework, and examples of best practices.

Part 2: Business Recovery – Available 26 May 2020

Includes a three-phase business recovery plan, communications plan, alignment framework with your safety plan, and examples of best practices.


Includes trends and strategies to consider evolve business models and hospitality experiences.

What is different about our guide?
For independent hosts around the world.

We focus specifically on the situation and needs of independent and small hospitality business owners and operators in developing destinations around the world.

Equitable, sustainable, and shareable.

We include equitable, sustainable, and shareable practices within our safety planning, business recovery, and hospitality design strategies.

We need your help!

We are seeking feedback as well as translators to help us share this guide with more hosts around the world. Email us if you see any areas of improvement or can help us spread the word. Thank you!

To our StayAltered Host Alliance members…

Remember the thrill of traveling without a plan? Every day was an adventure. No map, no cell phone, no direction – just your head, your heart, and the kindness of strangers.

Now we find ourselves back in uncharted territory, but instead of feeling excited about the possibilities, we are afraid and frustrated. Our places we call home are empty. As a result, the livelihoods of our people – our staff, suppliers, and communities – are at risk. The planet feels empty of the love and energy (and late-check outs) us hosts thrive on.

Some countries have cast safety nets to protect their citizens and companies. A few are even protecting independent and small business entrepreneurs. In counties with weaker social services, everyone is suffering. As a new company on a mission to support independent hosts, StayAltered must help.

You are some of the world’s best independent hosts; you are steadfast in the belief of the power of hospitality but always adaptable to life’s changes. You know working damn hard every damn day isn’t enough; it’s how you do what you do that truly matters.

This is why you exist, and this is why I exist too. If you ever need help, I am here for you. For now, I must stay where I am. But I – and millions around the world – cannot wait for the day when I will stay with you again. See you soon. Until then, this is for you.

Evan Tzeng

What is this?

This is a guide to help you build your own plans. Take this, add what you need, make it work for you.

Who is this for?

We created this framework for our StayAltered Host Alliance members, but are sharing this with all independent and small hospitality business owners and operators around the world.

How did you make this guide?

We studied all of the COVID-19 resources we could find and distilled the most important strategies.

Why did you make this guide?

We are committed to empowering independent hosts who nurture more Purposeful Hospitality.

Thanks! Anything else?

Remember, this is only a guide! See obligatory disclaimer below. If you would like more specific help with your plans, email us and we’ll be happy to set up a free consultation.

SOS guide for COVID-19

The information contained on this website and guide is meant for the purposes of information only and not intended to be medical or legal advice. All content is provided with the understanding that the StayAltered is not providing advice on legal, economic, medical or other professional issues and services. StayAltered is not responsible for the content of third-party websites and information resources that may be referenced. The access provided to these sites or the provision of such information resources does not constitute an endorsement by us of the information contained therein. Unless expressly stated otherwise, the opinions, recommendations, findings, interpretations, and conclusions expressed are those of the various contributors and do not necessarily represent the views of StayAltered. The inclusion of company examples does not in any way constitute an endorsement of these organisations by StayAltered. While we have endeavored to ensure that all information has been obtained from reliable and up-to-date sources, the changing nature of statistics, laws, rules and regulations may result in delays, omissions or inaccuracies. We are not responsible for any errors or omissions, or for any decision made or action taken based on information contained on this website or for any loss or damage arising from or caused by such decision or action. All information is provided “as-is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, expressed or implied.

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