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Knowledge Base & Help Tickets
Get answers to frequently asked questions, learn about new features, and submit help tickets.
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Latest Updates
v3.0.0 – 2024 November 19
- Say hello to StayAltered 3.0!
Release Notes
v2.1.2 – 2024 Nov. 08
- Host onboarding is new and improved with a clear three-step process to becoming a Collective Member of Affiliate Host.
- Guest rewards have been updated with our Nominate program.
v2.1.1 – 2024 Oct. 24
🎃 Noticed some major changes to your account dashboard? We’re preparing for the launch of StayAltered 3.0, which includes our newest products – The Welcome App and The Stories Hub – in November 2024! Stay tuned!
v2.1.0 – 2024 Sep. 15
- Guests
We’ll be sending you an email soon with details on how you can nominate a StayAltered Host and earn $ALT Rewards. - Hosts
Onboarding is actively in progress for Hosts in Groups A, B, C, D, E, and F. Hosts in Groups G, H, and I, please standby!
v2.0.3 – 2024 Jul. 26
- We’ve launched Perspectives, where we share company news and community stories!
- Cleaned up search filters so it’s easier to find places by your alternative styles.
- Added preferred method of contact.
- Automated emails and notifications make more sense now.
- Started working through more accessibility features now, including alt text management, color contrast, and skip links.
v2.0.2 – 2024 Jun. 14
- Our new host onboarding checklist is live! 🚀
- Cleaned up photos on place listings.
- Improved the request to book page.
- Added analytics on bookings.
- Fixed some glitches (we would say squashed some bugs, but that feels not nice).
v2.0.1 – 2024 May 28
- Improved our search results page with “place cards” to preview place listings.
- Most complete place listings and active StayAltered Hosts now appear higher in search results.
- We’ve added check-in/out dates to prepare to show available places if you have fixed dates.
- Place listings are now mobile and tablet responsive.
- Hosts: You can now add your own direct booking engine link to redirect guests from your place listing.
v2.0.0 – 2024 May 21
- Discover over 80+ hosts in 26 countries with our new and improved search widget.
- Discover the sustainability stories of StayAltered Hosts with improved place listings.
- Two options for bookings:
- Redirect: While we are in the certification process for Instabook, we’ll redirect you to the host’s direct booking engine.
- Request: For hosts who are request-only, send the number of guests and check-in/out dates.
- Hosts: You can now easily create and edit your place listings with integrated forms!